Warranty & Service

Standard Duration: Warranty for parts and labor for a minimum of 12 months from the date of delivery. For critical components or special requirements, an extension up to 24 months may be negotiated.
Coverage: The warranty covers manufacturing defects in electrical, hydraulic, and structural components. Consumables are excluded from the warranty unless otherwise specified in the contract.
Remedy Solutions: Depending on the defect level, repairs may be carried out on-site, in the manufacturer’s authorized workshop, or by replacement with an equivalent module/equipment. The decision belongs to the supplier, based on the inspection and root cause analysis.
Replacement Parts: All parts replaced during the warranty period are original and benefit from a secondary warranty of at least 6–12 months.
Transport: Transport costs to/from the workshop for warranty repairs will be clearly defined in the contract. As a rule, the supplier covers these costs for validated and accepted defects.
Commissioning: Provided by the supplier as an extra-cost service.
Documentation: Upon delivery, the equipment will be accompanied by technical sheets, ATEX conformity certificate/declaration, operation and maintenance manuals, and other relevant documents.

Dedicated form/section for reporting, including serial code identification, photo/video evidence, operational log, and clear response deadlines.

The supplier provides a full range of after-sales services for industrial equipment, including:

Own mechanical workshop for maintenance, repairs, retrofitting, and restoration to normal operating parameters.
Stock of parts dedicated to rapid interventions, with original components.
Preventive maintenance programs, scheduled and customized for demanding environments, including dusty areas, aggressive substances, or explosive atmospheres.
Technical training for operators and technicians for safe and efficient operation in ATEX zones.
Annual maintenance contract with scheduled inspections, consumable replacements, maintenance report with observations and recommendations.
Agreed list of essential spare parts with guaranteed supply times.
Remote support & diagnostics through remote monitoring, software updates, and activity analysis.
For repairs carried out exclusively at the supplier’s service center, parts/work benefit from a post-repair warranty of 6–12 months.
Testing/recertification service after major interventions, with documentation confirming reactivation.
Initial and refresher training courses for operators and technicians whenever needed.
Periodic inspections based on contract, with visits every 12/24 months, including a standard checklist for hydraulics, flow, connection states, control system, EX housing integrity, cables, etc.

Within Warranty: Transport costs of equipment to a manufacturer-authorized service are covered by the supplier.
Post-Warranty: Transport costs of equipment to an authorized service center or for intervention teams are borne by the customer.